Help

REGISTRATION

PAYMENT

BIDDING

SHIPPING

REGISTRATION

How do I register? Back to Top
Registering as a buyer on SalvageXM is very easy. First read all of the information about SalvageXM and feel confident about our services. If you're ready to register, now, simply click here to complete the new member registration application. If you need a little more time you can click on Registration on the main pages later. As soon as the registration forms are complete submit them. An email will be sent to the address on the registration form asking you to verify the information and confirm your registration. One click of the mouse and the message will reach us that you wish to continue the registration procedure. Within 72 hours you will be informed by email of your successful registration.

** Be sure to register in the name that you would like the paperwork completed in. Once there is a purchase on an account the name on the account cannot be changed. If an account does not have a purchase on it yet, the name can be changed for a fee of $150 and an updated passport copy.

What privileges do I receive by registering? Back to Top
When the registration is complete, you will receive a password by email that will allow access to search for Copart Auto Auction Inventory. If you wish to buy a vehicle the registration is mandatory. Delivery services can also be arranged if you're a member.

Why do I need to register? Back to Top
Buyers must register with us because we need to collect information for verification of legitimacy. It is required that we have full knowledge of our clients. This information assists SalvageXM in the release of your vehicle to you at the port of destination. A registration will allow you to buy as many vehicles as you wish. It will also be a fast way for you to arrange delivery.

What fees must be paid along with a registration? Back to Top

We do not collect registration fees.

What are the deposit requirements? Back to Top
Buyer must always maintain the security deposit with SalvageXM at minimum of $600 USD. The security deposit enables Buyer to bid up to $6,000 USD and be the current high bidder on 1 vehicle count at a time. If Buyer wishes to bid an amount higher than the security deposit, Buyer must increase security deposit to cover desired bid amount. SalvageXM will return the security deposit upon Buyer’s written request if all invoices have been paid, but Buyer’s account will be permanently suspended. In the event Buyer fails to pay any invoice and the debt becomes uncollectible, SalvageXM will use the security deposit to satisfy the debt. Any deductions from security deposit will be subject to 4% credit card processing convenience fees. SalvageXM reserves the right to raise the security deposit for any Buyer for any reason, in its sole and absolute discretion.

Are deposits refundable? Back to Top
All deposits are refundable upon request. Deposit refunds are subject to a processing fee of $50. After deposit refund request, funds will be processed within 10 working days.

PAYMENT

How do I pay? Back to Top
If you are the winning bidder of the auction of a vehicle, as soon as the auction is closed you will receive an e-mail notification with payment instructions.

What payment methods do you accept for buyers located overseas? Back to Top
All international buyers must pay by wire transfer. Please be advised payments made by DIRECT DEPOSIT to our bank account will NOT be accepted. Any payments made in this manner will be subject to a 14 day hold for clearing by our bank, and you will be held responsible for all penalties incurred if payment is made in this manner and not applied to a purchased vehicle.

Wire transfers Back to Top
A wire transfer is an electronic payment service for transferring funds by wire from one bank account to another bank account. This is the fastest and easiest method of payment. Once your auction has ended and you are the confirmed winner, we will send you an email with all of the relevant wire transfer account information for your transaction.

Bank wire transfer
This email will include the name of our bank, the account number, and the transaction information needed to perform a wire transfer. Be sure to print out this email and bring it with you to your bank. Go to a branch office of your bank. Most banks require you to set up wire transfers by going into your local branch office as a fraud protection measure. Be prepared with the following on hand:

Picture ID.
Name of bank transferring funds to.
Account number transferring funds to.
Transaction Number for the Auction.
ABA Routing number of account transferring funds to.
(or) Printout of the Wire Authorization form.

Speak with a bank representative to set up wire transfer. Make all transfers prior to 2pm for processing to occur on the same business day.

We will send you an email notification once your payment has been processed . In the meantime, you can check the status of your transaction online by going to Dealer Section section on SalvageXM.com.

What is your address? Back to Top

SalvageXM
595 ROSWELL ST
Suite J
Marietta, GA 30060
Phone: +1-678-809-1112

What does it cost me to buy on SalvageXM.com? Back to Top
As a winning bidder, you pay the final auction price, auction buyer fee, and export brokerage fee, which are collected by us prior to the vehicle being shipped from the auction location. SalvageXM also charges a $95 documentation/title fee for every purchase, this will include delivery of title & documents to buyer. For every vehicle won you will be charged a mandatory Copart broker transaction fee of $ 50. This fee is separate from the Copart auction fees. All applicable Copart transaction fees will be passed to the buyer which will include Copart bidding fees, Copart gate fees, Copart virtual bid fees, Copart environmental fees, Copart mailing fees and any applicable Copart storage or late fees.

What is an Export Brokerage Fee? Back to Top
An Export Brokerage Fee is a standard fee that helps cover the cost associated with sourcing products, marketing auctions, running the marketplace and managing services such as payment collection, fulfillment and export documentation preparation for your vehicle.

Purchase Price USD	SalvageXM Transaction Fee USD
$1-$2999	$195
$3000-$29999	$250
+$30000	1% of purchase price

When is my payment due? Back to Top
All payments for vehicles bought through SalvageXM are due by 5:00 pm on the third business day of the sale date, including the date of the sale. In the event the payment is not received within the allotted time, a late payment fee of $50 USD will be added to each item bought. Late fees will accrue at a rate of $50 USD per day until paid in full. In the event the payment is not received within seven business days of the sale date, the Buyer shall be considered to have forfeited their full security deposit and SalvageXM shall have the right to relist the vehicle. Payment for vehicles may be made via bank wire transfer, direct deposit, cashier's check, money order or in cash in person at SalvageXM's office. Payments for vehicles made by PayPal, major credit cards or any other merchant system are not accepted. Acceptance of company checks is subject to prior approval by SalvageXM. Buyer agrees to be personally liable for payment of any bank wire transfer, direct deposit, cashier's check, money order, or check that is dishonored. In the event of a dishonored bank wire transfer, direct deposit, cashier's check, money order, or check, Buyer agrees to make payment within two (2) days after receipt of notice from SalvageXM of a dishonored check, and to pay Company's NSF processing fee, and any and all collection costs including but not limited to, collection agency fees, and/or attorney's fees and court costs. Under no circumstance is Buyer allowed to make payments directly to Copart

Which currencies do you accept? Back to Top
Currently, we only accept payment in U.S. Dollars.

How do I check the status of my payment? Back to Top
We will notify you via email as soon as your payment has cleared. You can also check the status of your payment online in the Dealer Section on SalvageXM.com.

How long does it take for a payment to clear? Back to Top
Wire transfers will be posted to your SalvageXM.com account within 1 hour of processing.

BIDDING

How do I place a bid? Back to Top
Place your bid by entering your maximum bid amount in the "Your Proxy Bid" box on any auction view page. Once you click "Bid", we will ask you to login. After you have entered this information, the system will display a confirmation screen with all your desired bids, allowing you to verify your information before you click on "Confirm Bid".

How can I automatically increase my bid? What is Proxy Bidding? Back to Top
You will use Proxy Bidding to automatically bid for you. To use this feature, enter your maximum bid amount (highest bid that you are willing to pay) into the bid box on the auction page. Our system will record your "maximum bid" amount and place a bid at the current LOWEST minimum bid. If another bidder bids higher than your LOWEST minimum bid, the system will automatically place another bid for you. You will therefore again be the current winning bidder. On your behalf, the proxy bidding system will continue to make smallest bids necessary to maintain you as the winning bidder until you are the winner of the auction or until another bidder bids higher than your maximum allowable proxy bid amount. Proxy bids are completely private and are never displayed to other bidders or auctioneer.

How do I know if I've been outbid? Back to Top
You will receive an email notifying you that someone has outbid your highest bid price. If the auction is still open, you will have a chance to place a new bid or proxy bid by going back to the auction page or by logging into Dealer Section.

How do I know if I've won the auction? Back to Top
After you have won the auction, you will receive an email notification with payment instructions. Once we receive and process your payment, we will notify you and instruct auction to prepare your vehicle for pick up and/or delivery to the shipping address on file.

How can I cancel a bid? Back to Top
A bid is a binding contract. Once the bid has been placed, it cannot be lowered, cancelled or retracted.

I am a new/first time buyer on SalvageXM.com, and I have already won 1 vehicle. Why can't I place a bid on any additional cars? Back to Top
It is our policy to allow first time buyers to have no more than one (1) outstanding transactions that require payment. Once all outstanding transactions have been paid, you are free to continue bidding until you win an additional auction. As soon as your first transaction is complete, you will be able to bid again. A completed transaction is one that has been paid in full.

I am a new client on SalvageXM.com, and I can only place one bid at a time. Why is this? Back to Top
It is our policy to only allow new clients to have one outstanding bid at a time. This means that once you place your first bid, you will be blocked from placing further bids. This block will remain in effect from the time you place the bid until the auction you bid on is complete. If you do not win the bid, then you may place another bid. If you win, you will also face a restriction (see details). This procedure is only for new clients. Once you have completed one transaction, this restriction will be removed from your account. A completed transaction is one that has been paid in full.

SHIPPING

Who is responsible for shipping and/or shipping costs? Back to Top
The buyer is responsible for all shipments. Buyers can also utilize SalvageXM’s shipping service for domestic and international shipments.

How do I get a shipping estimate? Back to Top
Shipping estimates are available for every car whether you are buying inside or outside of the US. Reach out to customer service team or use our shipping calculator for international shipping. Note: Shipping estimates are provided by third party as a guide only, and are subject to change based on rates charged by carriers.

Are there any extra shipping charges? Back to Top
No. There are no extra transportation charges. The only extra charges may be for the courier of the original title to US customs and back and the courier of the original title to destination ( if required ). There may be a wire transfer fee for the payment of freight.

How do I check the status of my shipment? Back to Top
Every client receives access and password to the shipping website https://salvagexm.com/lo/login where you will find the following information/dates: car ready for transport, scheduled pick up from auction, confirmation of pick up, delivery to the port/warehouse, loading, estimated sailing, confirmation of sailing, freight invoice, container number, vessel name & voyage number and destination agent.

Can you ship to my country? Back to Top
All countries are not treated the same way because of differences in national security, foreign policy considerations and Federal Regulations. Cars can not be shipped to the following countries:

Cuba
Iran
North Korea
Sudan
Syria

Can I insure my vehicle during transportation? Back to Top
Yes, after purchasing a vehicle you may purchase insurance to cover the ocean transport phase of the shipping process. This insurance can be placed at 0.9% of the vehicle value. This insurance covers both damage and total loss.

OTHER QUESTIONS

How often are new vehicles added to the SalvageXM site? Back to Top
The SalvageXM website is updated daily.

How are the vehicles selected to be on SalvageXM? Back to Top
Auction determines which vehicles will be placed on the SalvageXM. SalvageXM vehicles come from commercial sellers, such as insurance companies, manufacturers, leasing companies, financial institutions, and rental companies. Large and medium-sized dealer consignors and wholesalers may place their vehicles in the SalvageXM inventory.

Who determines the sale price of the vehicles? Back to Top
The seller determines the price at which he wishes to sell the vehicle.

Is the price of the vehicle negotiable? Back to Top
No. SalvageXM vehicle prices are not negotiable.

How will I know where the vehicles are located? Back to Top
When a vehicle is purchased you will know all of the information about that vehicle. Invoices will be issued and location revealed. *You can not personally pick up vehicles at Copart, you can utilize SalvageXM’s transportation service or hire a licensed carrier.

Can I see the vehicles I am interested in bidding on? Back to Top
No, this is not normally possible. Pictures are available usually for a particular vehicle. In some locations it may be possible to purchase additional pictures.

How can I find the history of the registrations, accidents and branding of any vehicle? Back to Top
As a registered user you may access to the complete history of the vehicle from the day it was first sold after manufacture. This information is very comprehensive. It includes all registrations, accidents and the status(branding and salvage) of the vehicle. Vehicle History Reports can be bought in the SalvageXM Store page.

What if the vehicle is not in the condition advertised? Back to Top
All vehicles sold/bought through SalvageXM are sold/bought “AS-IS WHERE-IS” WITHOUT ANY WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. The term “Vehicles” shall mean all items posted for sale on the SalvageXM Website or purchased from any auction through SalvageXM, including but not limited to cars, trucks, motorcycles, boats, jet skis, industrial equipment, homeowners salvage, trailers, RV’s, etc. SalvageXM and its vehicle suppliers expressly disclaim the accuracy or completeness of any and all information provided to Buyers regarding vehicles, whether provided in written, verbal, or digital image form (“Vehicle Information”). Vehicle Information provided by SalvageXM and its vehicle suppliers is for convenience only. Buyers shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Company. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, mileage, odometer disclosures, vehicle identification number (e.g. “VIN”, “HIN”, and serial number), title repair cost, repair history, title history, and total loss history. SalvageXM expressly disclaims any and all representations, warranties, and guarantees regarding vehicles sold. SalvageXM does not guarantee that keys are available for any vehicle sold, regardless of whether keys are present in online vehicle images, or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result, SalvageXM does not guarantee that vehicles are equipped with any or all VIN plates. Parts may be missing. SalvageXM does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of Buyer to ascertain, confirm research, inspect, and/or investigate vehicles, any and all Vehicle Information prior to buying the vehicle. Buyer agrees that vehicles are sold AS IS and are not represented as being in a road worthy condition, mechanically sound, or maintained at any guaranteed level of quality. The vehicles may not be fit for use as a means of transportation and may require substantial repairs at bidder's expense.

When will I receive confirmation for purchased vehicles? Back to Top
When a vehicle is purchased you will know all of the information about that vehicle. Invoices will be issued and location revealed. Note that when doing a basic search of a vehicle, the actual transportation costs through the port of New Jersey will be stated. Keep this cost in mind when purchasing a vehicle.

Does the auction charge the buyer a fee in the purchase of a vehicle? Back to Top
Please refer to the Copart fee schedule HERE

Help Section

REGISTRATION

PAYMENT

BIDDING

SHIPPING

OTHER QUESTIONS

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